Frequently Asked Questions

General Questions

What is CommandersSuites.com?

CommandersSuites.com is the official single game rental and suite ownership website of the Washington Commanders and FedExField. The website is specifially designed for premium hospitality sales and bookings (luxury suites, premium tickets, loge tickets, etc.) CommandersSuites.com is operated by the Washington Commanders and powered by SuitePro.

Am I buying directly from the Commanders?

Yes. The suites posted for sale on this website are directly from the Washington Commanders and FedExField. For more information, or to speak directly with a Commandres representative, email [email protected] or call 301-276-6350.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite

How do I book a Commanders suite?

To rent a suite for Washington Commanders game or FedExField concert, show, or special event, click on the date you wish to attend via the RENT A SUITE page to see available options. A suite can be purchased directly from the website by completing the check-out process or by contacting the Washington Commanders Premium Hospitality Department at [email protected] or 301-276-6350.

To own a FedExField suite for the entire Commanders season, click on this link to view more information about lease options, savings, complimentary events, and year-round benefits.

When do I get my tickets after booking a suite?

Following your completed purchase, a representative from the Commanders Premium Hospitality department will be in touch to coordinate your ticket delivery for your suite. All tickets and parking passes will be mobile-only. Download the official team app or check out the mobile ticketing guide to learn more.

How are my tickets delivered?

All tickets and parking passes will be mobile-only. After your purchase, the Commanders will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your suite guests to ensure ease of access to FedExField.

Will the suite be private to my group?

Yes. All suites listed on CommandersSuites.com are private. Our Owner's Club and Loge Suites include access to shared lounges, catering offerings, and private bathrooms away from the crowds, and our Executive Suites include a fully-private space, in-suite catering, and personal restrooms.

Are suites ADA accessible?

Yes, all suites and loges are ADA accessible. Please let your Commanders Premium Hospitality representative know 72 hours in advance of kick off if you need seating configurations adjusted in your private suite. For more information, visit our Stadium Accessibility guide.

Payment

What forms of payment are accepted?

Acceptable forms of payment on CommandersSuites.com include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover
  • Mobile Payment (Apple Pay)

Suites can also be purchased via ACH transfer or overnight check after speaking with a representative.

Is payment required in full?

Payment is required in full upon booking to reserve your suite.

Are there any additional fees?

No. The price you see is the price you pay. No hidden fees. The only other cost to consider will be in-suite catering expenses above what is included in your suite package (if applicable).

Refund Policy

Can I cancel my suite reservation?

No. Per our sales terms and conditions, all suite sales are final. For more information on rescheduled events or cancelled events see below.

What if my event is postponed/rescheduled?

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

What if my event is cancelled?

If the event is cancelled, a refund will be issued to the purchaser.

Planning Your Premium Experience

How and when do I order catering?

For suites that do not come inclusive of catering, catering is available to purchase at an additional cost in advance of your event. Following your suite purchase, a Washington Commanders representative will be in touch via email or phone to provide you with further catering instructions. Guests can forego a catering preorder in lieu of gameday (in-suite) ordering. Please note: the Gameday Suite Menu is more limited than the Pre-order Menu.

Any catering pre-orders are due one week prior to an event.

Am I required to purchase catering?

No, in-suite catering is not required to purchase and there is no catering minimum. Guests can also purchase food and drink individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted inside the stadium.

How much does catering typically cost?

Catering costs will be available closer to the event date. Packages are set based on the number of people in the suites. Spend is based on type of food - i.e., snacks vs. full meals – and number of people.

On average, groups that purchase in-suite catering will spend $100 per person in their group for a spread of food and drink (alcohol included). For example, a rough budget for a group of 20 should be $2,000. There is no catering minimum, however, and catering is not required. Check the listing details to see what food and beverage (if any) is included with your suite.

Can I purchase additional tickets (also known as Standing Room Only tickets or "SROs") for my suite?

Refer to your suite reservation to see if additional suite tickets are available to purchase. For any suites that provide the option to purchase additional tickets, contact your Washington Commanders Suite Representative to complete the transactions. Additional tickets, if available, can be purchased (but not required) at any point leading up to an event.

Can I get guest passes for my suite?

Guest passes are not allowed for suites. If you would like to host additional guests, you will have to purchase Standing Room Only tickets up to the maximum allowed for your suite type.

What is the child ticket policy for suites?

Children 2 years of age and under will not require a separate ticket for admission into FedExField. Suites can provide a welcomed private and secure space for families attending an event with younger children. *Age restriction subject to event promoter.

What am I permitted to bring into the suite (and FedExField)?

FedExField adheres to a Clear Bag policy for all stadium events. FedExField's Clear Bag policy can be found here. For additional rules, please refer to the FedExField Event page closer to the day of the event or contact a representative from the Washington Commanders Suite Sales Department.

Does my suite ticket give me access to other exclusive areas of the stadium?

Suite tickets will provide access to the adjacent club spaces to your suite. For example, Patio suites have access to the Patio Club directly adjacent to your suite.

Game Day Questions

Where do I park?

Your suite will include parking passes in FedExField premium lots on site. You will be provided with details on where and how to park.

Where do I find the VIP Entrances?

VIP entrances can be found on a map on the FedExField event pages closer to each event. Your ticket to the event will show which entrance to enter through, otherwise your Washington Commanders Suite representative will share details on entrance based on your suite location and where you are parking.

When does my suite open?

Suite access opens anywhere from 90 minutes to 2 hours prior to the event, based on each individual event. Stadium door information can be found on the Washington Commanders event pages closer to each event.

Can I order food/beverage from the suite during the game?

Yes. Each suite is serviced by a shared suite attendant. Event Day food and drink orders can be placed via the attendant. An Event Day Suite Menu will be in the suite upon arrival. The Event Day Menu is slightly more limited than the Advance Catering Menu, however, you’ll still find stadium favorites and plenty of beverages available (water, soft-drinks, beer, wine, liquor). In-suite catering items are served in group-portions, not individually.

Do I tip our suite attendant?

Yes, gratuity is customary.

If I have an issue with my suite on an event day, who can I contact?

If you have an issue, please contact your Washington Commanders Suite representative as well as FedExField Guest Service staff.

Issues

If I'm having trouble booking a suite online, who can I contact?

If you are having trouble, please call us at 301-276-6350 or email us at [email protected].

I booked a suite, but I haven't received my tickets yet. Where are they?

Please contact a representative from the Washington Commanders Premium Seating Department at 301-276-6350 or email us at [email protected].

Still have questions?

Reach out and a Commanders representative will be happy to assist you